Privacy Policy

THE YIN CLINIC operates this store and is the controller of your personal data. For any privacy question, contact us at hello@theyinclinic.shop.

Order details: your name, email, delivery address and the items you buy. Payment card details are entered directly with our payment provider and are never stored on our servers.

Communications: messages you send us, return or exchange requests, and reviews you choose to publish (with the name you provide).

Optional requests: the email you give us to be notified when a product is back in stock, or to subscribe to our newsletter.

Technical data: anonymous, cookieless usage statistics that help us understand how the store is used.

To take payment, fulfil and deliver your order, and send you order, shipping and refund confirmations.

To handle returns, exchanges and customer-care requests.

To send a back-in-stock or newsletter email only where you have asked us to.

To keep the store secure and to improve it using aggregate, non-identifying statistics.

We process order and delivery data to perform our contract with you. We rely on your consent for marketing emails and back-in-stock alerts, which you can withdraw at any time. We rely on our legitimate interest to keep the store secure and working well.

We use trusted providers who process data only on our instructions: Stripe (payments), Resend (transactional email), Neon (database hosting) and Vercel (website hosting and cookieless analytics). We never sell your data.

We use only essential cookies: one to remember your language, and one for the store owner's admin session. We do not use advertising or cross-site tracking cookies. Our usage analytics are cookieless and do not identify you.

We keep order records for as long as needed to fulfil the order and meet our legal and accounting obligations. Marketing and back-in-stock emails are kept until you unsubscribe or ask us to remove them.

You can ask to access, correct, delete or receive a copy of your personal data, and you can object to or restrict certain processing. To exercise any right, email hello@theyinclinic.shop. You also have the right to complain to your local data protection authority.